European Consumer Centre Bulgaria

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E-SHOPPER CHRISTMAS TIPS

10.12.2012

When you buy online, you have the right to change your mind – but do it fast!
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Christmas is approaching, and with that comes the stress of fi nding the perfect gift. Buying goods from abroad  increases your choice and allows you to fi nd better deals, all from the comfort of your own sofa. But what should you do if your parcel never arrives? What if the contents are broken, or you get sent the wrong item altogether?

Don't worry – European legislation on online shopping dictates that you should be reimbursed in such instances, simply by contacting the trader. Even if, in the end, you do not like the product, you can still send it back and get your money back, provided you do so within a given timeframe. If you have diffi culties because the trader is located in a diff erent EU country, Norway or Iceland, get in touch with the European Consumer Centres Network (ECC-Net for short), who can off er you help and advice in sorting things out. When a complaint is received, the European Consumer Centres Network offi ces in each country concerned work together to promote amicable solutions between customers and traders. Last year, over half of all complaints were resolved in a friendly manner.

And, since the programme is fi nanced by the European Commission and national governments, all of these services are completely free of charge.

Find more info on the Emagazine of EasyJet

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