European Consumer Centre Bulgaria

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  • The luggage of three passengers is lost

    The luggage of three passengers is lost

    Three Bulgarian consumers flew from Sofia to the US via Rome with an Italina aircarrier. They comlain about lost luggage.

  • E-commerce


    Bulgarian consumer makes an order for children clothes from a french website. Some days later the sum for the order was extracted from the consumer’s credit card. Two months later the consumer still wait his order.

  • Flight Cancellation

    Flight Cancellation

    Later, the passengers were informed that the alternative flight was also cancelled. Assistance related to providing food, beverages, opportunity for two telephone calls, according to Directive 261/2004 was not provided to the passengers and information for the next possible flights was not offered to them.

  • The wilfulness of mobile operator

    The wilfulness of mobile operator

    Bulgarian consumer, who had studied abroad, has a term contract with German mobile operator. His training ended and he returned to Bulgaria. He has ceased to use the German SIM card, but continues to pay fees, waiting the contract to expire.

  • incorrect touroperators

    incorrect touroperators

    The consumers rented a flat in Wien for the period of three days in May 2010 via an Austrian website. When the consumers arrived at this address at the agreed date and time, there was not a representative of the company to give them the keys of the flat and to accommodate them.

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