European Consumer Centre Bulgaria

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Flight Cancellation


On April 17, 2010 four consumers had to travel with flight W6 649 from Venice, Italy. Because of the volcano eruption in Iceland the flight was cancelled. The Hungarian airline company rechecked the tickets of the four passangers for the next day. In addition, the starting point of the flight was changed to Rome, Italy. Later, the passangers were informed that the alternative flight was also cancelled. Assitance related to providing food, beverages, opportunity for two telephone calls, according to Directive 261/2004 was not provided to the passangers  and infrmation for  the next possible flights was not offered to them. The consumer made many extra expenses to return to his country. After a complaint has been made in ECC Bulgaria, the case was referred to be handeled in coorperation with ECC Hungary. After the intervention of the two centers, the trader compensated the consumers with the sum of 877,61 euro. The case was solved in 59 days.


  • The luggage of three passengers is lost

    The luggage of three passengers is lost

    Three Bulgarian consumers flew from Sofia to the US via Rome with an Italina aircarrier. They comlain about lost luggage.

  • Cancelled flight

    Cancelled flight

    The flight was first announced delayed but then the airport was closed and the flight cancelled.


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