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More useful materials

• Quality charter of the European Consumer Centres (ECC-Net)
  
  “Fast, free and fair solutions for EU-consumers !” The European Consumer Centres Network (ECC-Net) offers free information on European consumer rights and provides advice and assistance aiming at the amicable resolution of cross-border consumer complaints.   The European Consumer Centres are funded by the ...
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• 2015 Annual Report ECC Bulgaria
  
  The 2015 ECC BG annual Report on activities.
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• Regulation 524/2013 on consumer ODR
  
  When consumers have a problem with a trader regarding a product or service they bought, they can settle their dispute out-of-court through an Alternative Dispute Resolution or Online Dispute Resolution (ADR / ODR) procedure. As such procedures are an alternative to resolving disputes before a court they are ...
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• DIRECTIVE 2013/11/ЕС on consumer ADR
  
  When consumers have a problem with a trader regarding a product or service they bought, they can settle their dispute out-of-court through an Alternative Dispute Resolution or Online Dispute Resolution (ADR / ODR) procedure. As such procedures are an alternative to resolving disputes before a court they are ...
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• ECC Bulgaria Annual report 2014
  
  Her you can find the 2014 Annual Report of the ECC Bulgaria.
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