Submit complaint

Do you live in Bulgaria?

Yes

ECC Bulgaria can intervene only if you live in Bulgaria and have a dispute with a trader registered in another European Union country, Iceland, Norway, or the United Kingdom. In your case, we cannot be useful. You can contact the European Consumer Centrе in the country where you live in or a local consumer organization in your country of residence. For contacts and more information on the ECC-Net, see the About ECC section.

Do you have a problem regarding a trader based in another EU Member State, Iceland, Norway or the United Kingdom?

Yes

We can only intervene in a consumer dispute with a trader who is registered in another EU country, Iceland, Norway or the United Kingdom. In this case, we cannot be useful. If you live in Bulgaria and have a problem with a Bulgarian trader, you can file a complaint with the Commission for Consumer Protection

Have you already contacted the trader in writing - e-mail, letter, online form?

Yes

Contact the seller in writing first to try to resolve the issue directly. If possible, send your complaint and keep a copy of the message. In case the problem is not solved even then, we will be happy to help you.

First name

Surname

Consumer city/town

Consumer country

Phone

Selling method

Amount paid

EUR

Payment method

Inquiry subject Max length up to 100 characters

Problem/Complaint description Max length up to 500 characters

What the trader offers as a solution? Max length up to 300 characters

Consumer preferred resolution outcome Max length up to 300 characters

Trader Name

Internet site for the trader

Trader's email

Trader's Country

Order/Contract/Invoice Allowed file types:jpg, jpeg, doc(x), xls(x) и PDF

Uploading screenshots or screen recordings may delay our work. Please convert your files to PDF or WORD format whenever possible.

Correspondence with the trader Allowed file types: jpg, jpeg, doc(x), xls(x) и PDF

Please organise your correspondence with the trader in chronological order within a single PDF or WORD file.

Max file size: 10MB

I have read and agree to my personal data being processed in accordance with the privacy policy of the ECC Bulgaria for the processing of the complaint I submit.