Links

Links

Consumer guidance

The European Consumer Centre Network also publishes guidance and advice on common consumer problems, such as

• Avoiding risks of counterfeit products

• Air Passenger rights ECC-Net Report 2015 (pdf)

• Buying a car from another EU country

• Timeshares (pdf)

• Timeshares top 10 tips for consumers (pdf)

• Extended warranties

• Refunds

• Online fraud (pdf)

• E-commerce trust marks (pdf)

• Air passenger rights - settling disputes (pdf)

• Settling small international disputes (pdf)

• Air passenger rights (pdf)

• Online shopping in the EU (pdf)