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    The European Consumer Centre Bulgaria's main objective is to benefit consumers by resolving cross-border problems with traders from other EU countries, Iceland, Norway and the United Kingdom. Among the significant purposes of the centre is to provide up-to-date information and consultancy to consumers about their rights in the context of a trans-border consumer problem. The sustainable volume of complaints compared to the first year of the pandemic, the continuous need for preventive expert information and challenges faced by several European traders amid the pandemic measures dynamic were among the leading accents in the centre’s activity in 2021.

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    If you have planned a winter holiday by car, you must check if snow tires are compulsory in the countries you travel through.









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    In this report, the consumer is informed about the risks of buying counterfeit products online, whether intentionally or not, and will focus on counterfeit products. In non-legal terms, counterfeiting means making goods that look like the original without the permission of the person who invented the goods or retains the intellectual property right on the product, usually for dishonest, economic or illegal purposes.

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    This joint project focuses on business-to-consumer cross-border car purchases. The information collected aims at providing an in-depth insight into every step of the car purchase process, from the choice of a car to its final registration in the consumer’s residence country, and including out-of-court mechanisms for alternative dispute resolution both with traders and authorities.

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    One of the major problems that has grown in line with digitalisation is subscription traps. Whilst subscription traps have existed for the last decade, they have become far more common over the course of the last five years. This is an international problem that has drawn attention at EU-level and amongst authorities and consumer organisations. The ECC offices identified subscription traps as a lasting problem area that is likely to increase in the future.

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    This report is part of the action 800824 – ECC-Net BG FPA which has received funding under a grant for an ECC action from the European Union’s Consumer Programme (2014–2020). The content of this report represents the views of the author only and it is his/her sole responsibility; it cannot be considered to reflect the views of the European Commission and/or the Consumers, Health, Agriculture and Food Executive Agency or any other body of the European Union. The European Commission and the Agency do not accept any responsibility for use that may be made of the information it contains. The host organization of the Centre is the Commission for Consumer Protection. ECC BG is funded by the European Commission and the Commission for Consumer Protection.

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    The main objective of the European Consumer Centre Bulgaria is to work for the benefit of consumers in resolving cross-border problems with traders from other EU countries, Iceland and Norway. In the past 2018 we organized events in different places across the country - our aim was to be closer to the citizens and to show our work and explain them face to face how we can help them. We published informational brochures, organized outdoor and indoor events, lectured students and students, as well as trained traders. All this is happening against the backdrop of a steady increase in people shopping online or wanting to travel near or far away. However, it is very important for consumers to be able to distinguish real offers from fraudulent ones, to be able to check the traders, to pay safely and to be sure they know what to do if something goes wrong.



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    The main objective of the European Consumer Centre Bulgaria is to work for the benefit of consumers in resolving cross-border problems with traders from other EU countries, Iceland and Norway. During 2019 ECC Bulgaria focused heavily on the passengers’ rights. Except that during the whole 2019 we organized events in different places across the country - our aim was to be closer to the citizens and to show our work and explain them face to face how we can help them. We published informational brochures, organized outdoor and indoor events, lectured students and pupils, as well as trained traders. We from ECC Bulgaria are at your disposal - to inform, help, advice and solve crossborder consumer problems. We thank to all those who trust us, as well as those who criticize us. In both times we can improve our work.



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    In 2020, the focus of our work was on consumer issues related to the coronavirus pandemic. We held a number of events at various local locations on a schedule and scale, in line with anti-epidemic measures and restrictions. We tried to be close to people and present our activities to them, as well as to inform them how our help works. We have developed an information brochure. We have organized outdoor and indoor events both online and offline. We gave lectures to students and pupils. We conducted training for traders. We organized a round table on the challenges for consumers and traders of tourist services. The different environments required a different approach - we made an effort to increase our online presence and maximize our website and our social media-based being. We appreciate the feedback we receive from our stakeholders over the phone, as a result of meetings and online. It helps us to refine our efforts in the field of consumer protection in accordance with the new requirements, as the nature of consumer problems suggests.



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    In 2022, ECC Bulgaria continued to actively help with resolving complaints and cases with traders from other countries in the EU. We reported a 24% increase in consumer complaints and questions in comparison in 2021. That’s why one of the main areas where the centre focused its efforts during the last year was providing preventive information. Through information brochures, and many online and offline events, we presented the work of the centre and informed citizens about their rights as consumers. We hosted a round table, and we organized training and seminars with Bulgarian traders. As proof of our quality teamwork and thanks to our good cooperation with the other centres, more than 89% of the users who contacted ECC Bulgaria and participated in our survey were satisfied with our help.