Download In this report, the consumer is informed about the risks of buying counterfeit products online, whether intentionally or not, and will focus on counterfeit products. In non-legal terms, counterfeiting means making goods that look like the original without the permission of the person who invented the goods or retains the intellectual property right on the product, usually for dishonest, economic or illegal purposes.
Download This joint project focuses on business-to-consumer cross-border car purchases. The information collected aims at providing an in-depth insight into every step of the car purchase process, from the choice of a car to its final registration in the consumer’s residence country, and including out-of-court mechanisms for alternative dispute resolution both with traders and authorities.
Download One of the major problems that has grown in line with digitalisation is subscription traps. Whilst subscription traps have existed for the last decade, they have become far more common over the course of the last five years. This is an international problem that has drawn attention at EU-level and amongst authorities and consumer organisations. The ECC offices identified subscription traps as a lasting problem area that is likely to increase in the future.