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    If you have planned a winter holiday by car, you must check if snow tires are compulsory in the countries you travel through.











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    In this report, the consumer is informed about the risks of buying counterfeit products online, whether intentionally or not, and will focus on counterfeit products. In non-legal terms, counterfeiting means making goods that look like the original without the permission of the person who invented the goods or retains the intellectual property right on the product, usually for dishonest, economic or illegal purposes.

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    This joint project focuses on business-to-consumer cross-border car purchases. The information collected aims at providing an in-depth insight into every step of the car purchase process, from the choice of a car to its final registration in the consumer’s residence country, and including out-of-court mechanisms for alternative dispute resolution both with traders and authorities.

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    One of the major problems that has grown in line with digitalisation is subscription traps. Whilst subscription traps have existed for the last decade, they have become far more common over the course of the last five years. This is an international problem that has drawn attention at EU-level and amongst authorities and consumer organisations. The ECC offices identified subscription traps as a lasting problem area that is likely to increase in the future.

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    This report is part of the action 800824 – ECC-Net BG FPA which has received funding under a grant for an ECC action from the European Union’s Consumer Programme (2014–2020). The content of this report represents the views of the author only and it is his/her sole responsibility; it cannot be considered to reflect the views of the European Commission and/or the Consumers, Health, Agriculture and Food Executive Agency or any other body of the European Union. The European Commission and the Agency do not accept any responsibility for use that may be made of the information it contains. The host organization of the Centre is the Commission for Consumer Protection. ECC BG is funded by the European Commission and the Commission for Consumer Protection.

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    The main objective of the European Consumer Centre Bulgaria is to work for the benefit of consumers in resolving cross-border problems with traders from other EU countries, Iceland and Norway. In the past 2018 we organized events in different places across the country - our aim was to be closer to the citizens and to show our work and explain them face to face how we can help them. We published informational brochures, organized outdoor and indoor events, lectured students and students, as well as trained traders. All this is happening against the backdrop of a steady increase in people shopping online or wanting to travel near or far away. However, it is very important for consumers to be able to distinguish real offers from fraudulent ones, to be able to check the traders, to pay safely and to be sure they know what to do if something goes wrong.



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    The main objective of the European Consumer Centre Bulgaria is to work for the benefit of consumers in resolving cross-border problems with traders from other EU countries, Iceland and Norway. During 2019 ECC Bulgaria focused heavily on the passengers’ rights. Except that during the whole 2019 we organized events in different places across the country - our aim was to be closer to the citizens and to show our work and explain them face to face how we can help them. We published informational brochures, organized outdoor and indoor events, lectured students and pupils, as well as trained traders. We from ECC Bulgaria are at your disposal - to inform, help, advice and solve crossborder consumer problems. We thank to all those who trust us, as well as those who criticize us. In both times we can improve our work.