The European Commission has put in place a Temporary Protection Directive to offer quick and effective assistance in the EU to people fleeing the war in Ukraine. This means, for example, that you will be given a temporary residence permit, have access to health care, education, the labour market and different services and networks of the EU.
The European Consumer Centre Network (ECC-Net) is a network of 29 offices in the 27 EU Member States, Norway and Iceland. The ECC-Net also cooperates closely with the International Consumer Centre in the UK. We help consumers to access the internal market safely by providing free information and assistance with cross-border redress. If you encounter any cross-border consumer problems during your stay in one of the ECC-Net countries, we can provide you with free legal advice and assistance. Consumer problems also include problems with the purchase of travel tickets.
When can ECC-Net help you?
- You are involved in a dispute with a trader from another EU country, Norway, Iceland or the United Kingdom, or you have questions about your EU consumer rights
- You are residing in one of the EU countries, Norway or Iceland
Do you have a question or request? Your local European Consumer Centre is here for you. All ECCs are able to provide assistance in English as well as in the local language.
Other EU initiatives for advice and support
We understand consumer issues may not be on your mind right now. Here are some EU pages and organisations that may be of help:
- National portal
- EU website with information for people who are fleeing the war in Ukraine
Find information on preparing to leave, your rights within the EU and travel across the EU.
- Your Europe
Find more information on your rights and obligations within the EU.
- The EU Central Contact Service / Europe Direct
Get in touch with the EU by phone, by mail or in person.
- The ‘European Union around me’ map
Find out more about the EU services in your region and the services they provide.